10 Signs An Organization Needs to Improve the IT Asset Management Processes
- You run a network discovery tool, and find out that >20% newly discovered devices are not in the asset data base.
- You notice that some devices have stopped accessing your network in the past quarter, but you have no idea where these devices are. Your CIO asks, “What happened to the corporate data on these devices?”
- You are asked to provide a report on all leased items: what, where, due date and terms. But you have no idea how to get the data.
- You are asked to provide a chain of custody report on this highly sensitive hardware device, including when and who received this device with proof of transfer. But you have no idea.
- You are asked to provide the list of all laptops purchased 3 years ago, by department, by location, by people. But you have no idea whether this list is accurate.
- Your financial auditor asks you to prepare a list of items that have not been audited in the past 6 months. You have no idea how to prepare that list.
- Your current IT asset data depository only contains items purchased via the Corporate Procurement process. You know departments buy their own equipment but you don’t have any information on these assets.
- You don’t have a cross functional team that share the IT Asset Management responsibility. So the person responsible for managing IT assets may have the title “IT Asset Manager”, but the position has no influence in the organization.
- Can you quantify the success of the IT Asset Management process? No idea.
- Your latest IT inventory audit reports tells you that the Book to Floor inventory discrepancy ratio is >10%.
To have an effective IT asset management practices in place, an organization needs to do at least the following:
- Define what success looks like and quantify goals for success
- Define the cross functional processes and ownership
- Define the business processes and train all the stakeholders on the processes
- Have a set of operational metrics to track the effectiveness of day to day asset management
- Plan regular inventory audits to validate results